Privacy Policy
Introduction
This Privacy Policy describes how LuMekH and its affiliates (collectively ‘LuMekH’, ‘we’, ‘our’, ‘us’) collect, use, share, protect, or otherwise process your information/personal data through our website https://lumekh.in/ (hereinafter referred to as ‘Platform’). You may be able to browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable laws. If you do not agree, please do not use or access our Platform.
Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us. Some of the information we collect includes, but is not limited to:
- Personal data provided during sign-up/registration, such as name, date of birth, address, mobile number, email ID, and identity proof.
- Sensitive personal data, such as bank account details, payment instrument information, or biometric information, collected with your consent.
- Behavioral, preference, and transactional information based on your use of the Platform.
- Information collected from third-party business partners, governed by their respective privacy policies.
If you receive any request for sensitive data claiming to be from LuMekH, report it immediately to the appropriate law enforcement agency.
Use of Personal Data
We use personal data to:
- Provide and enhance our services.
- Assist sellers and business partners in handling and fulfilling orders.
- Resolve disputes, troubleshoot problems, and detect fraud.
- Send you updates, offers, and customized recommendations.
- Conduct research, analysis, and surveys.
- Enforce our terms and conditions.
Sharing of Personal Data
We may share your data with:
- Our corporate entities, affiliates, and business partners to provide services and offers.
- Third-party service providers such as logistics partners and payment processors.
- Government authorities or law enforcement agencies when required by law.
Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. However, data transmission over the internet is not completely secure, and users accept the inherent risks associated with using the Platform.
Data Deletion and Retention
- You may delete your account through the Platform settings, subject to pending grievances or transactions.
- We retain data only as long as required for legal, security, and operational purposes.
- Anonymized data may be used for research and analysis.
User Rights & Consent
- You can access, rectify, or update your personal data through the Platform.
- By using the Platform, you consent to the collection, processing, and sharing of your data as per this policy.
- You can withdraw consent by contacting our Grievance Officer. However, such withdrawal is not retrospective and may impact service availability.
Changes to Privacy Policy
This Privacy Policy may be updated periodically. Users will be notified of significant changes as required by law.
Grievance Officer
For concerns or requests, please contact:
M Lavan
Designation: LuMekH, Ground Floor, No 13-200, Anjaneya Temple Street, Chittoor, India Phone:6302015578
Time: Monday – Friday (9:00 – 18:00)
